Salesforce journeys don’t stop at Go-Live, they’re just getting started. Just as your business evolves and changes over time, so will your Salesforce. New requests, features, changes in process, additional training; these are all signs of a solution that is pushing business forward. To stay ahead, we partner with our customers to offer a variety of managed services and support options. Whether you need a dedicated resource or a more flexible option, Skie tailors managed service solutions so you can focus on running your business while we’ve got your Salesforce.
Our managed service journeys always start with readiness and building out a roadmap. We make sure we’ve got plenty of work in the backlog to ensure no idle time and maximum value. Together, we define what’s important for your business and how we can support your Salesforce to underpin business success.
As we start, it’s important we build a comprehensive ways of working. Team introductions, agreed cadences, communication channels, roles & responsibilities; these are vital to making sure our partnership is successful. Once we’ve agreed on our ways of working, we have a common ground to navigate our relationship.
Now we’re in the cycle of pulling items from the backlog and packaging them into bite size, sensible releases. We work together on making sure these are prioritised to address business requirements and urgency. This is all while maintaining BAU break/fix items that come up from time to time.
Periodically we review our progress and make sure we’re still driving toward the same mutual objectives. Business evolves and changes, so we step back and realign. This process of reflection allows us to reset, reprioritise and fill the backlog again with new items that might have come up across the business that needs attention.
As a complete platform partner, Skie specialises in and holds certifications across all key Salesforce clouds and products to deliver exceptional solutions tailored to your unique business needs. Whether you’re looking for a simple Sales Cloud or Service Cloud solution to start your Salesforce journey or you’re seeking a complete digital transformation leveraging core CRM, connected portals with marketing automation and sophisticated integration to other business systems, Skie has the experience to lead you on your journey.
Servicing the Australian, New Zealand and Singapore markets, our certified consultants are local, sitting around the corner or right next to you. While we leverage hybrid and remote delivery models, our consultants are seasoned and familiar with working with local customers making collaboration, communication and, ultimately, success easier.
Skie has a combination of offshore and near-shore resources to augment project and manage service delivery for more technical work streams to allow us to pass along commercial benefits to our customers while not compromising the experience, quality and comfort of having onshore resources.
As a proud Pledge 1% member, we offer 1% of our revenue, time and product back to the community. We believe giving back and empowering charities and organisations through our peoples time and knowledge is the best way we can make a difference to our community.
We work with great companies to deliver exceptional outcomes.
Skie has a great collaborative culture which brought out the best from our team in achieving the optimal desired outcomes.
Our knowledge of Marketing Cloud Personlisation was extremely limited going into the project. Skie's service went above and beyond to assist us, through all aspects of the project, from scope to go live. They were great to deal with and helped us to tailor the project objectives to suit our business development plan. We are excited about this next evolution of our digital markeitng capabilities and look forward to working with Skie on future development and enhancements to our Salesforce solution.
A dedicated team at Skie who have been so patient with us as a client. A great relationship was formed quickly with the build team, which instilled trust early. We felt guided, understood and that our interests were being accounted for, as well as requests were acted on promptly and positively.