Managed Services

Run your business.
We've got your Salesforce.

We partner with our customers to ensure the long-term success of their Salesforce investment through ongoing optimisation, enhancements and support. Skie is there to support your journey as your business grows and changes to make sure your technology continues to be a driving enabler.

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Success through partnership

Your technology should evolve just like your business

Salesforce journeys don’t stop at Go-Live, they’re just getting started. Just as your business evolves and changes over time, so will your Salesforce. New requests, features, changes in process, additional training; these are all signs of a solution that is pushing business forward. To stay ahead, we partner with our customers to offer a variety of managed services and support options. Whether you need a dedicated resource or a more flexible option, Skie tailors managed service solutions so you can focus on running your business while we’ve got your Salesforce. 

Our Process

Ongoing success through collaboration & continuous support

Readiness & Roadmap

Our managed service journeys always start with readiness and building out a roadmap. We make sure we’ve got plenty of work in the backlog to ensure no idle time and maximum value. Together, we define what’s important for your business and how we can support your Salesforce to underpin business success. 

Ways of Working

As we start, it’s important we build a comprehensive ways of working. Team introductions, agreed cadences, communication channels, roles & responsibilities; these are vital to making sure our partnership is successful. Once we’ve agreed on our ways of working, we have a common ground to navigate our relationship.

Ongoing Releases

Now we’re in the cycle of pulling items from the backlog and packaging them into bite size, sensible releases. We work together on making sure these are prioritised to address business requirements and urgency. This is all while maintaining BAU break/fix items that come up from time to time. 

Review & Backlog

Periodically we review our progress and make sure we’re still driving toward the same mutual objectives. Business evolves and changes, so we step back and realign. This process of reflection allows us to reset, reprioritise and fill the backlog again with new items that might have come up across the business that needs attention.

Why choose us

Leading businesses on their Salesforce journey

As a complete platform partner, Skie specialises in and holds certifications across all key Salesforce clouds and products to deliver exceptional solutions tailored to your unique business needs. Whether you’re looking for a simple Sales Cloud or Service Cloud solution to start your Salesforce journey or you’re seeking a complete digital transformation leveraging core CRM, connected portals with marketing automation and sophisticated integration to other business systems, Skie has the experience to lead you on your journey.

Servicing the Australian, New Zealand and Singapore markets, our certified consultants are local, sitting around the corner or right next to you. While we leverage hybrid and remote delivery models, our consultants are seasoned and familiar with working with local customers making collaboration, communication and, ultimately, success easier.

Skie has a combination of offshore and near-shore resources to augment project and manage service delivery for more technical work streams to allow us to pass along commercial benefits to our customers while not compromising the experience, quality and comfort of having onshore resources.

As a proud Pledge 1% member, we offer 1% of our revenue, time and product back to the community. We believe giving back and empowering charities and organisations through our peoples time and knowledge is the best way we can make a difference to our community.

We work with great companies to deliver exceptional outcomes.

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Frequently Asked Questions

Your sales questions, answered

What regions/markets does Skie service?

Skie operates across the APAC region with a focus on Australia, New Zealand and Singapore. We have customers is the UK, USA, Cambodia, Malaysia, Philippines and others as well. We have offices across APAC, including Melbourne, Sydney, Brisbane, Gold Coast and Singapore. Speak to our sales team about how we can look after your business in your region.

What Salesforce products does Skie offer services on?

Skie is a true multi-cloud partner that takes a holistic approach to Salesforce and seeing it as a total platform. As such, we're certified and have capability and experience across almost every main product. Of course we work on core CRM products like Sales Cloud and Service Cloud, but we also have vast experience in more specialised products like Field Service (FSL or Field Service Lightning), Revenue Cloud (CPQ or Configure Price Quote), B2B Commerce, Salesforce Maps, Inbox and Salesforce Voice. On the Marketing Automation side, we're one of the few APAC partners with experience across the entire available stack, including Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement (Pardot), Personalisation, Customer Data Platform and Datorama. Finally, to stitch all this technology together we prefer to leverage Mulesoft as a data orchestration and middleware layer. Depending on the use case we turn to Mulesoft AnyPoint or Mulesoft Composer. We also explore other middleware options on a case by case basis.

What industries does Skie have experience with?

Check out our Industries pages to see information on some of the main industries we tend to work in. However, we partner with businesses from almost any industry that have a vision for change and a desire to leverage technology to empower that change.

Is Salesforce the only CRM you work with?

We work with customers moving from MS Dynamics, SugarCRM, Hubspot, Oracle and many other CRM platforms all the time! Oh, wait, you mean do WE work on those platforms? Nope, just Salesforce 😉

How long does a CRM implementation take?

Like anything in tech, it really depends. We stand some customers up with simple requirements in a few weeks. Some in a few months. Others are full transformational programs of work over a year or longer. Speak to our team about your requirements and we'll let you know how we'd tackle your project.