How does Store Connect deal with multiple markets for the same org? For example, if a client is intending to expand into a new country and needs an eCommerce solution in another language?
StoreConnect allows multiple, unique storefronts all running under one Salesforce org and managed within that one Salesforce org.
Each store is unique and fully configurable.
The design, content, product categories, products and pricing for each store are unique to that store. Or, if it saves time, you can share products and pricebooks and content between stores or products.
And with our theme solution launching in Q1 2022 you will be able to create a fully translated theme for each store, switching between languages and locales easily.
Does StoreConnect integrate with AppExchange 3rd party apps to extend functionality?
In StoreConnect, we use Salesforce standard objects wherever possible. For example, when a shopper completes a cart in StoreConnect, these are saved as Salesforce standard Order and OrderItem records in Salesforce and are associated with your standard Account and Contact records. StoreConnect then adds its Payment, Shipment, and other records, which you can then extend and build on just like you can with standard Salesforce objects.
The result is a simplified integration model with all of your favourite 3rd party AppExchange apps.
Is StoreConnect priced per org or per user?
StoreConnect is priced per org. You can see our pricing here. StoreConnect customers can launch as many stores as they like within one license.
In addition to the Subscription fee is a monthly Shared Success fee based on a percentage of sales in your org for the month. The Shared Success percentage varies for each subscription tier.
What Salesforce Licenses are Required?
StoreConnect, at a minimum, requires a single Sales Cloud Enterprise license. No Experience Cloud, Marketing Cloud, Service Cloud or any other Salesforce license is required to install and set up StoreConnect out of the box.
Of course, many of our customers will have multiple licenses and multiple clouds, including Service, Marketing and so on and all of these work natively as StoreConnect is 100% native to the Salesforce platform.
In fact, the vast majority of our clients upgrade to additional licenses and clouds as it becomes clear that running their entire sales and online presence via a single platform pays back huge dividends and ROI.
Is StoreConnect suitable for B2C, B2B or B2D eCommerce?
StoreConnect works for all eCommerce applications.
But, unique to StoreConnect, you can establish multiple uniquely purposed stores in one StoreConnect installation.
That might be one or more stores for your distributors to place orders. Another one or more stores for consumer purchases and even an entirely separate store, referencing your product table as a stand-alone catalogue of products and product instructions.
Or you can use any combination of the above. All with unique pricing and currencies powered by standard Salesforce price books as well as support multiple geolocations, domain names and designs.
Ok, there are some constraints on the layout of the product, payment and check-out pages. But we’re pretty sure it won’t cramp your style.
Additionally, we are working hard to allow you as partners and our clients to create their own custom StoreConnect themes allowing complete control over the design of a site.
Do you have any tools that help lessen the burden for our clients who migrate from Shopify or other eCommerce platforms to StoreConnect?
As StoreConnect is built on Salesforce, you can leverage the powerful data import and manipulation tooling available to all Salesforce customers.
All StoreConnect information is stored in Salesforce. Information exported from other eCommerce platforms can be correctly formatted and massaged, and uploaded via Dataloader or the Data Import Wizard into Salesforce.
This includes product information, pricebooks, URLs for product images and more.
To help you through the process, we provide full documentation on the objects and fields used.
How does StoreConnect compare feature wise with other eCommerce platforms?
You can download a feature comparison.
If we don’t cover the feature you need, you can contact us for information on when the feature will be available or find out more about our accelerated development.
How do we see your development roadmap?
Contact us at firstname.lastname@example.org for any questions on our roadmap.
If there are features not currently available but which are on the roadmap and you want to ensure they are completed faster, we offer accelerated development to get the features developed. With accelerated development, we share the cost with you to get it delivered and installed to your production org faster.